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Continue ShoppingOur support center contains all the frequently asked questions. We hope it resolves any query that you may have. In case you have any question that is not listed here feel free to contact us. We are always ready to hear from you.
Information related Account & Loyalty Rewards
1. How do I make my new account?
You can easily create your account with us by following steps listed below:
2. How do I fill in a shipping address to my account?
Adding a shipping address to your account is rather a simple process. We also allow the addition of multiple addresses in a single account. The steps are as follows:
3. Where can I find my current and previous orders?
4. I do not remember my password - how to get access to my account?
5. How to drop a review?
You can also provide your feedback on our Facebook page or Google business page.
6. How to earn loyalty reward points?
You can earn loyalty reward points in the following manner:
7. How to create a loyalty reward account?
If you've signed up for Vape Fanaticz, you get 25 credit points. OR
8. How to claim my rewards in the loyalty program?
After 125 points, you get a £5 reward voucher.
9. Does Vape Fanaticz offer a referral scheme?
Yes, we offer a referral scheme.
Orders and Tracking
Yes, It is possible. When you receive an email for order, locate and select the 'View your order’ icon' within your email. Then on the next page, find your order tracking number and select the option 'receive order updates via text', then simply enter your mobile number.
Royal Mail International manages our overseas orders, and the postage cost depends on the weight of the order, which is calculated at the checkout.
The service option we offer are:
Royal Mail International Signed For - 3 to 15 days
Royal Mail International Tracked - 3 to 15 days
If the order is placed before 3:30 pm Monday to Friday, then they are dispatched on the very same day. Orders that are placed after 3:30 pm Friday are shipped out on Monday.
Visit our detailed delivery information page to know more.
You'll receive an email containing the details. We'll share the information about tracking your delivery.
We work from Monday to Friday. Orders that are made before 3:30 pm are dispatched on the same day. The order that is made after 3:30 pm shipped on the next working day.
You can track your order by using your order track id in my orders.
Have a look at our detailed return policy to know more.
Give a call on +44 (0) 3335775807, From 9 am to 5:30 pm Monday to Friday, 9 am to 5 pm on Saturday, and 10 am to 4 pm on Sunday. Alternatively, email info@vapefanaticz.com.
Give a call on +44 (0) 3335775807, From 9 am to 5:30 pm Monday to Friday, 9 am to 5 pm on Saturday, and 10 am to 4 pm on Sunday. Alternatively, email info@vapefanaticz.com.
No, that option is not available.
We don't deliver the products mentioned below outside the UK.
Lithium battery cells
Juul products
By clicking the cart icon on the top right corner, you can access it and can make the relevant changes.
After the checkout process, you will receive a confirmation email.
You have the following payment options:
Guide for troubleshooting
1. Vape battery is not working
2. Mod's OLED screen keeps saying no atomizer.
3. Can’t seem to get any draw from the vaping device.
4. Getting spitting or hearing gurgling sound while vaping.
5. E-liquid is constantly leaking through the airflow
6. The OLED screen is blank. It doesn’t turn on.
7. E-liquids are looking darker in color.
8. Getting a dry drag or a bit of burnt taste whenever vaping.
9. Having dry or sore throat whenever vaping.
10. Can’t seem to make big enough cloud from my vape.
11. Not getting desired amount of throat hit from my vape
12. Throat hit from my vape is much more than what I am looking for.
13. Need more nicotine hit from my vape.
14. Not getting much of the flavor from my e-liquid.
Shipping and packing of products
Check “Can I get shipping updates through text?' under Orders and Tracking.
Check 'Does Vape UK accept an order for outside the UK mainland?' under Orders and Tracking.
Check 'What are the charges for deliveries made outside of the UK mainland?' under Orders and Tracking.
Check 'What is our standard time to fulfill the customers' orders?' under Orders and Track what you ordered.
Check 'What delivery options we offer?' under Orders and Tracking.
Check 'I live outside the UK, How will you calculate my delivery charges?' under Orders and Tracking.
Check “How will I know when you have dispatched my order?' under Orders and Tracking.
Check 'How is your order dispatched?' under Orders and Tracking.
Definitely! All our orders are packaged securely and shipped in a plain package.
Check 'What if the order that I've received is damaged?' under Orders and Tracking.
Check 'What if I didn't receive the order?' under Orders and Tracking.
Check 'Can I change the delivery service after the product is dispatched?' under Orders and Tracking.
Check 'Do we ship all products to all countries?' under Orders and Tracking.
Check 'How would I know that my order has been placed?' under Orders and Tracking.
Vaping and FAQs
We have the devices listed below:
We have two types of vaping styles available:
E-liquid is an e-juice or vape liquid that you put into your vaping device.
Propylene Glycol is used to get the food products' flavor, and it gives the throat hit sensation that new vapers crave.
VG is used to produce vapers.
The advance vapers use it for the ability to increase the power output from their devices.
It is primed when you encounter a burnt/poor taste from your atomizer.
It should be changed when you encounter a burnt/poor taste from your atomizer.
It is an electronic tobacco substitute that produces a vapor mist to duplicate the experience of smoking.
A regular cigarette contains over 4,000 chemicals, 43 carcinogenic compounds, and 400 other toxins.
An e-cigarette is non-combustible. Therefore, it contains no ash, smoke, tar, or carcinogens.
It uses heat to vaporize e-liquid, and now it is easy to rebuild for experienced vapers.
In mouth to lung (MTL/M2L), you first inhale the vapor to keep it in your mouth before breathing it fully into your lungs.
Direct to lung (DL) vaping is much closer to breathing normally.
Majority of our brand of Vape Fanaticz e-liquids are a 50/50 VG/PG split
Vape Fanaticz's premium, Vape e-liquids contain either 70(VG)/30(PG) or 80(VG)/20(PG).
If you are new to the world of vaping, then read our comprehensive guide to battery safety to understand how to properly care of your very own vaping device.
Return and Warranty details
Please go through our detailed online returns policy to get details.
Check 'What if the order that I've received is damaged?' under Orders and Tracking.
Check our comprehensive return policy on our site.
First, contact us regarding the product you wish to return.
Checking Stock
If the product is visible in the list, then go and click 'Email me when available,' and you'll be informed at product arrival.
If the product is not showing on the site, that means we are no longer going to stock that product.